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Job Information
Department Name: InFlight Services & Training
Number of Positions: 100
Work Experience: Fresher
City: Multiple
State/Province: Multiple
Country: India
About Akasa Air:
Akasa Air will be the most dependable airline in India, offering efficient customer service, reliable operations, and affordable fares - all in the Akasa Way.
Akasa Air’s empathetic and youthful personality, employee-friendly culture, customer-service philosophy, and a tech-led approach will make this commitment a reality for all Indians.
Job Description
Looking for candidates who are Simple, caring and genuine in their approach and can understand Customer needs.
Excellent communication skills and a pleasing personality, is a self-motivator, disciplined and willing to work in a growing organization to be a part of the culture creation that is Best-in-class.
For Akasa Air you will be the differentiator!
So, if you are willing to take up the challenge & have it in you, and meet the requirements mentioned below we would love to meet you during the interview rounds.
Come be a part of winning team which others will emulate:-)
Job Position Summary:
To be the Brand Ambassador of Akasa Air and provide excellent service to customers while ensuring their safety, security and comfort throughout the flight.
Key Responsibilities:
Strictly adhere to and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals.
Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft. Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions.
Strict adherence to company grooming & turn out standards. Be responsible and present a professional image whilst on duty and on layovers.
Responsible for validity of mandatory and regulatory trainings & documents, their timely issue, renewal and extension.
Responsible to conduct inflight sales and continuously increase ancillary revenue. As a salesperson, you must always promote the airline as a brand and share various options available to the customer, thereby ensuring the Akasa Air Experience is demonstrated, Customer’s overall experience is enhanced.
Ensure service delivery is efficiently organized and consistently delivered by crew to meet and exceed customer expectations. Finesse and presentation are of paramount importance. Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children.
Make every effort to see that the customer is comfortable and always show that you care for them. Always maintain a high level of enthusiasm and your passion for customer care must be visible to all.
Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts are as per catering documents.
Maintain good public relations in the cabin by engaging positively & proactively with the customers (Be the Brand Ambassador).
Ensure On-Time Performance is maintained.
Maintain a high level of self-discipline at all times when on duty and strictly adhere to the cabin crew code of conduct. Ensure the focus is on customer safety, security and comfort.
Responsible for checking, safeguarding and return of all company equipment and unused catering supplies. Responsible for the cleanliness & tidiness of aircraft cabin, lavatories and galleys. Monitor the cabin throughout the flight.
Responsible to report all issues / discrepancies / non-compliances / cabin & galley defects to the Inflight Manager.
Make all relevant announcements as defined in the Announcement book (if approved as per announcement ratings)
Complete all pre-flight and post flight duties.
Recommend changes with regards to service delivery / design / enhancement of service / product, reducing wastage based on customer / crew feedback. Take pride in improving processes and bringing in cost reduction / efficiency.
Practice effective CRM to ensure coordination with the cockpit crew and other related departments (Airport Services, catering, security). Go beyond the call of duty in assisting colleagues.
Position reports to:
IFM/ SCC/ PIC on board and to the ABM in the Organization Chart.
Location:
Transferable to any of the operational crew bases.
Requirements
Indian Nationals with Valid Passport, PAN Card and Aadhar Card.
Age Limit for freshers with no past flying experience is 18 years upto 28 years.
Minimum Height - 157 cm for female and 170 cm for male (and weight in proportion).
Minimum Education – 10+2 (Class 12th), must be fluent in English and Hindi.
Must be medically fit as per DGCA.
BMI range for female 18 – 22 and for male 18 - 25.
No visible tattoo/marks.
The nature of your job will require travel, working for long hours and in shifts.
Please Note:
The candidate must come well-groomed and dressed in formal attire on the interview day,
It would be a good idea to carry some makeup items for touch up if required during your wait for the interview.
Candidate must carry 2 passport size photographs.
Documents required: Vaccination certificate, 1 hard copy of updated resume, photocopies of 10th and 12th mark sheets from a recognized board or university, Aadhar Card, PAN Card, and Passport.
It is mandatory for all candidates to always wear mask and entry will be strictly prohibited without the mask.
Candidates are requested to download Aarogya Setu App before entering the interview venue.
Interview Tips:
It is a good idea to come prepared for the interview and it is thus recommended that candidate must have complete knowledge of the eligibility criteria, cabin crew profile, and the company. Your interview discussion will be around this & your experience.
DISCLAIMER: AeroMachineX just provide information regarding the vacancies in various companies and is not liable for any consequences that might arise during the job application and thereafter.
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